Shipping Policy
Shipping Policy
- Shipping Options
We aim to provide you with reliable shipping options through BG Post. We offer two types of standard shipping:
1. Standard Shipping without Tracking:
- Cost is calculated based on the weight of the package.
- Delivery times may vary and are not guaranteed.
2. Standard Shipping with Tracking:
- Cost is calculated based on the weight of the package.
- Includes tracking for better visibility and security of your order.
- We encourage our clients to use this option for a more secure and trackable delivery experience.
- Processing Time
- All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
- Delivery Times
Estimated delivery times are as follows:
- Domestic (within Bulgaria): 2-5 business days
- Europe: 7-14 business days
- International (all other countries): 10-20 business days
*Please note that these are estimated delivery times and actual delivery times may vary. Delays can occur due to customs processing, postal service delays, and other factors beyond our control.
- Shipping Costs
- Shipping costs are calculated based on the weight of your package and the chosen shipping method.
- You will see the shipping cost at checkout before finalizing your order.
*Encouragement to Use Shipping with Tracking
For a more secure delivery, we highly recommend selecting the "Standard Shipping with Tracking" option. This provides you with a tracking number to monitor the progress of your shipment and ensures greater security.
- Important Information
- We are not responsible for delays caused by the postal service or customs clearance processes.
- Once your order has been shipped, you will receive a confirmation email with tracking information (if you selected shipping with tracking).
- Contact Information
If you have any questions or concerns about your order or our shipping policy, please contact us at:
- Email: katerinaxmitkova@gmail.com
- Phone: +359897416246
Thank you for shopping with us. We appreciate your understanding and cooperation.