Shipping Policy

 Shipping Policy


  •  Shipping Options

We aim to provide you with reliable shipping options through BG Post. We offer two types of standard shipping:

1. Standard Shipping without Tracking:
    - Cost is calculated based on the weight of the package.
    - Delivery times may vary and are not guaranteed.

2. Standard Shipping with Tracking:
    - Cost is calculated based on the weight of the package.
    - Includes tracking for better visibility and security of your order.
    - We encourage our clients to use this option for a more secure and trackable delivery experience.

  •  Processing Time

- All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

  •  Delivery Times

Estimated delivery times are as follows:

- Domestic (within Bulgaria): 2-5 business days
- Europe: 7-14 business days
- International (all other countries): 10-20 business days

*Please note that these are estimated delivery times and actual delivery times may vary. Delays can occur due to customs processing, postal service delays, and other factors beyond our control.

  •  Shipping Costs

- Shipping costs are calculated based on the weight of your package and the chosen shipping method.
- You will see the shipping cost at checkout before finalizing your order.

 *Encouragement to Use Shipping with Tracking
For a more secure delivery, we highly recommend selecting the "Standard Shipping with Tracking" option. This provides you with a tracking number to monitor the progress of your shipment and ensures greater security.

  •  Important Information

- We are not responsible for delays caused by the postal service or customs clearance processes.
- Once your order has been shipped, you will receive a confirmation email with tracking information (if you selected shipping with tracking).

  •  Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us at:
- Email: katerinaxmitkova@gmail.com
- Phone: +359897416246

Thank you for shopping with us. We appreciate your understanding and cooperation.